Suggested by Asif Vasa – Completed
When another partner files a claim, the contact person listed as a partner is notified. However, it would be beneficial to have a filter in the "customer claims" tab, such as "needs action," that allows us to track customers who require additional information and ensures that everyone in the organization is notified. This would help us keep track of the necessary steps and information needed to resolve claims efficiently.
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Thank you for your feedback. We have passed along the information to the OSU Launch team who manage the Claiming tool as a suggestion for future updates to the tool. Also, this feature already exists in the Customer Claims section. There is already a filter for Action Required.