Suggested by LeeAnne Hughes – Completed
Understanding there are future plans for transitioning from FTOP to PC for data purposes I have a question about Overall Status Notes (OSN). When previously asked, the answer was that they would likely go away and not be required anymore. However, (as much as I cannot believe I am saying this) I feel the OSN history of a customer's FT engagement(s) can be quite valuable. Some customers have been around FT for years. Having a history of previous engagements can save a lot of time and headache. As a regular part of our process, we review the OSN history for every new customer in FTOP. Sometimes we find out information the customer may have forgotten to share that could have a significant impact. Being aware of certain information helps us provide a better experience for the customer, which is very important to our team.
With all that being said, I am wondering if the program team will take into consideration the value of the OSN and provide FRP a way to still utilizing the tool.
With all that being said, I am wondering if the program team will take into consideration the value of the OSN and provide FRP a way to still utilizing the tool.
Status details
10-29-2021 - Data & Tools - The proposed solution does include the Note History10-15-2021 - Assignment team - Assigning to Data & Tools team to address.