Suggested by Samer Haque – Completed
Since moving from FTOP to FCU, we have lost visibility to the usage across the customer's tenant when a new RFA is received.
Our understanding is that once a successful CPOR claim is made, only after a certain period (8 days) will we get visibility to the utilisation of all the other workloads (where CPOR hasn't been claimed by another partner).
This means we don't get the insights into the customer's usage till much later into the FastTrack engagement.
Is the gateway team able to provide a snapshot of the usage across the tenant in the RFA notes? This will give us insights and better prepare for the kickoff and see what other conversations we can have to drive adoption across the tenant.
This information used be available to us in FTOP - service usage reports prior to the move to FCU.
In the new Notification email there is an action button that would guide you to the Notes field containing the needed information for the workloads of the RFA.
Could be helpfull.
Han
the notes field only contains the number of entitlements for the workloads selected for the RFA. Unfortunately, it doesn't provide any insight on the MAU for the mentioned workloads.
We also don't have any visibility across the other workloads that are under 40% or 15% adoption to try and broaden the conversation further.