Chip Stein
Joined: 7/19/2022
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malfunction getting 800 numbers under NCE (Insight)
Currently, toll free numbers for auto attendants; and the mess of information surrounding Communications Credits, Telco Pay-As-You-Go, and NCE licensing. There is some malfunction getting 800 numbers under NCE, and no clear documentation to guide us.
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Feedback on behalf of Insight
Clients are disappointed they have to go to third party integrations for this. -
Best Teams Phone Use cases - Insight
SMB and more simple deployments are their highest use case. -
Missing Integrated contact center feature - Insight
Integrated contact center. Clients are disappointed they have to go to third party integrations for this. -
Delays in answering, setting up media flows, switching screens - CDW
Make the backend bulletproof. Delays in answering, setting up media flows, switching screens in Teams client etc are not good. -
Open up number ports to be real world time slots - CDW
Open up number ports to be real world time slots, not just “business hours” that don’t work for anyone but Microsoft. We need to specify what date and time we want the ports to start. Some nebulous target that may or may not happen is not cutting it and causes customer sat issues that are totally out of our control and totally in MSFT control -
Ability to delegate call queue and auto attendant configuration to non-admin users - CDW
The ability to delegate call queue and auto attendant configuration to non-admin users. This was something mentioned a long time ago but I haven’t seen it deployed yet. We get this question all the time because XYZ PBX allows it and customers are used to it. -
Disconnect between the soft client and physical phones - CDW
There is a disconnect between the soft client and physical phones. Caller ID from Queues and Attendants don’t show up in the new “lightweight” experience. When that’s disabled it tends to show the first Attendant or queue instead of the one that passed the call to the user like the soft client. -
Stop the ask for call quality feedback - CDW
Please stop the ask for call quality feedback. Very annoying. – Give us the ability to change the % of prompts like we could with Skype. -
Number Porting Times - CDW
For number porting, I understand most losing carriers won’t port after hours but we should be able to select a requested time and get a list of possible times if that doesn’t work. Currently we can only pick business hours and if that time slot doesn’t work the port is automatically set for a time that does work. This may work for MS and the carrier but not for the customer.