Amanda Lima
Joined: 3/1/2021
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AADP Product Level Feedback (Submitted on behalf of FRP Neway)
There are no complaints for AADP generally. Very accessible and powerful with an easy price point. No particular blockers for this product. Conditional Access sells P1. Automations sell P2.
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MDE Product Level Feedback (Submitted on behalf of FRP Neway)
MDE has some confusing aspects to it when it comes to its cross integrations with other modules like MIP. It doesn’t feel as robust as 3rd party competition. Reporting isn’t as robust. If it were easier to run in parallel with Crowdstrike it would be easier to sell. If it were easier to see robust reporting and graphs it would be an easier sell.
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MDO Product Level Feedback (Submitted on behalf of FRP Neway)
The product works but customers are still unhappy when something slips through and is ZAP’d later. Also the third-party competitors are evolving and getting more clever with their offerings in this space quicker than MS is. It’s getting to the point where all the add-ins from ProofPoint can be more valuable than simple phish, attachment, and URL defenses. If the customer has any interest in all the DNS-related pieces that fall into mail flow too MS will lose that business every time. Consider dealing with hosted SPF for instance. If a customer is full on ProofPoint they won’t give it up readily anymore.
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MIP Product Level Feedback (Submitted on behalf of FRP Neway)
This is the most confusing product that you have because it is never clear what will work, what is deprecated, and that’s on top of it already being a very difficult process for the customers to deal with. The on-prem scanner especially is a nightmare. Even if the product were easy to deploy it requires so much manual work and analysis to scan ongoing exfiltrating data and historical data. It takes months just to get to the point where a customer can decide what to do and that’s BEFORE changing user behaviors. And the product itself has an identity crisis. What’s been deprecated? What’s replacing it? How the heck are you supposed to report into a SIEM when log analytics is deprecated? This is a very frustrating product to sell.
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IRM Product Level Feedback (Submitted on behalf of FRP Neway)
A few customers have strange issues where it comes to expectations around a uniform user experience. Every few weeks it’s different, especially with accessing or sending encrypted emails. Will it open in the browser? Will it send a link? Why is the behavior from the SAME SENDERS so different? It’s frustrating because this should be simple and easy. Customers expect the same results every single time they do the same action. When demoing IRM and documenting results and then the results change a week later and no one knows why? That’s a very hard sell.
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Teams Phone Product Level Feedback (Submitted on behalf of FRP Neway)
The product works very well but getting users onboarded with the phone porting is a nightmare. And it’s not just because of the external phone vendor but the phone port team does not make it easy on us at all. How are we supposed to migrate users to an entire new tenant when the phone portion comes down to last minute cancelations on Fridays with no support until Monday? The hardest sell around Teams Phone isn’t the migration but the perceived uptime. Getting users to go cloud-only for Teams Phone is asking them to trust MS to be up all the time. And the perception is that it is not. Why drop their phone vendor and SBC at all when calling plans for int’l are $20+ per person without guarantees for uptime and quality product updates?
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Viva Product Level Feedback (Submitted on behalf of FRP Neway)
... no feedback because none of my customers use this in any meaningful way because there’s no drive for it and no reason to start. To the customer .... there is no perceived value. Even its existence is not well known. No sales, no marketing, no clear issues being resolved. And the workshops to introduce this to customers asks some very stressed out people in very stressful positions from around the company (HR, legal, and IT) to take multiple days out of their time to learn about a product they haven’t heard of and see no inherent value in. Very little sales effort from the Microsoft field sales teams. The demand in the market is just not there.
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AADP Product Level Feedback (Submitted on behalf of FRP Softchoice)
Generally, there are no complaints about the functionality of the product apart from the time it takes to sync. Conditional Access and AD connect are the most prevalent places where we run into challenges sometimes. Lack of awareness regarding PIM, Access management reviews. Sales may be not talking about it. -
Lack Of Server OS Specific Option For AV,EDR Policies
Lack of Server OS specific option for AV,EDR policies has been raised many times. Lack of testing environment for MacOS/iOS is a big challenge when trying to help customers during deployment. Good reviews, still needs awareness around products adoption with OS other than Windows. -
MDO Product Level Feedback (Submitted on behalf of FRP Softchoice)
Most of the customers have baseline policies for office running. Very few are tailoring it. Recommendations coming from the Secure Score are helpful to improve the policies for customers. A lot of customers are using third party tools like Proofpoint, they are switching to MDO most of the time when their contract with that vendor is up for renewal.