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Teresa Heuke Global Channel Incentive Lead

Teresa Heuke

Joined: 3/17/2021

  • Please include Transaction ID from FTR statements in payments

    Tue, 01 Aug 2023 10:55:05 GMT – FPC Program ideas/suggestions – Needs Votes 

    Its very clumsy and difficult to identify Fasttrack payments (non OSU). A good idea would be either - 
    - include the Transaction ID from the statement in the payment text
    OR
    - include the MS invoice number in the statements (because this is being sent in the text of the payments)
    With that you will avoid a lot of questions when payments have been done and when they are received. 

  • Partner Operational Support UX Improvements

    Wed, 02 Aug 2023 11:00:15 GMT – FPC Program ideas/suggestions – Completed 

    ​​​​​​​Hi Team 
     
    The current UX for the Partner Operational Support Partner Support · M365 Specialty Partner (powerappsportals.com) is not very handy and it would be great if we could see improvements in future: 
     
    1.) Currently there is no function to put someone in CC. So if someone logging a ticket gets on sick leave there is no possibility for a colleague to take over. So an additional field with people being informed and able to access the ticket would be helpful. 
    2.) There is no possibility to escalate a ticket. As global FRP Admin of my company I am supporting our Operations Team and quite often need to jump in to help them to get things moving. Currently I have to send screenshots of the conversation to my FPM, which is very clumsy and not helpful. 
     
    Thank you very much for thinking this over. 
     
    BR
     
    Teresa