Rogerio Molina Fasttrack Manager

Talking to the Mateus Group team, we received feedback that the FastTrack program allowed the project that had been on hold for almost 2 years to finally be carried out. The use of the benefit and also the support of FunctionOne's technical team allowed the difficulties to be overcome and the main objective, which was to create collaborative communication for the entire organization, to be achieved.

We would like to highlight the excellent work carried out by FTM Nelson Villarreal at the head of FastTrack partner management. His dedication has helped us a lot in the evolution of the team and in the conquest of new challenges.

We don´t have access of the Portal informations Claims, we don´t have access to basics information kind of MAU evolutioin´s customer 

 

We can´t to see how te be the status of the customer. We lost a lot of access data that has not yet returned and this is causing great difficulties for our relationship with Microsoft customers.

Active user consumption control rules (MAU) that end up creating difficulties for us to work with customers. Unfortunately, due to various situations that are beyond our control, many customers reduce their consumption or even stop using the solutions. The problem is that we have had big problems with this, as our numbers end up being hugely negative.

This ends up creating difficulties for us to remain active in Microsoft programs.

Difficulty with Microsoft 365 licenses, lack of clear information, very high prices.
We had a case with a customer who purchased an Upgrade license from Windows 11 home to Windows Pro. When we went to upgrade, the system did not allow us to apply the key to the Windows that the customer has available (home version). We had to download the media and install Windows Pro.
This means that the rule of having a home version to be able to purchase the Upgrade is commercial only. Technically, it's not compatible?!

We continue to have difficulties accessing information and registering customers on the portal for CPOR actions. The portal is very slow and we are usually unable to add new customers. Furthermore, we are unable to easily access customer consumption information. We have a feeling that Microsoft is no longer using this type of benefit.

When we claim customers eligible for the FastTrack benefit, we need to fill out a document (SoW), saying what technology we will deliver to this customer, however, as we do not have visibility of the benefits available to the customer, we often make the claim and we later discover that the customer does not have this agreed benefit available. We needed to have a way to research the benefits that the customer has available, so we would be more assertive when offering and engaging the customer to start consuming the technology.