Share FRP program tools and Reporting feature requests, suggestions, ideas, and insights/feedback.
Please submit all support and access issues to https://aka.ms/PXPartnerSupport.

  • 5

    FTOP Contact Data

    Suggested by Julius Heise – Completed  – 2 Comments

    Dear all, it seems that the contact information attached to FastTrack customers is often very much outdated from the Microsoft side. Positions like Account Manager, Customer Success Manager etc. are seldomly attached to the correct people. I know that people, positions and responsibilities change quickly at Microsoft but I would really appreciate if an effort could be made. Otherwise the contact information are worthless. Thanks indeed!

  • 5

    Data Health on FTOP Reporting

    Suggested by Winne Carrisa – Completed  – 2 Comments

    As per my knowledge on November 2021 "Overall Status" was not required to be updated anymore. Could you take it out from Data Health indicator so that it wont reflected on the overall equation of data health compliance score?

  • 5

    Ability to reopen closed FRP tickets

    Suggested by Vanitha Murugesan – Completed  – 1 Comments

    Hello,

    I had earlier opened a support ticket with FRP help which was set to a resolved status. However the problem continues so i added a comment to the ticket . However the ticket is still in a closed ticket. Please enable the ability to partner to reopen closed tickets or wait for confirmation from partner to close a ticket

    Thanks,

    Vanitha

  • 4

    Certificate as FRP.

    Suggested by Chie Kawaguchi – Completed  – 1 Comments

    I would like to issue a certificate as FRP.

    We are sometimes asked for documents to prove that our partners are FRP, so we would be very grateful if we had official documents from Microsoft.

  • 4

    Integrate Yammer into Partner Community Portal

    Suggested by Sohong Chakraborty – Completed  – 2 Comments

    Yammer being a networking tool should be integrated into the Partner Community Portal, which will make it easier for partners to collaborate using a single portal.

  • 4

    FTOP to PC Transition testing

    Suggested by Core BTS FRP Referrals – Completed  – 0 Comments

    Requesting early access to the tools and reporting within Partner Center as FTOP makes the transition to Partner Center. Looking to be apart of a pilot, leveraging the portal before any go live dates.

  • 4

    FTOP Automation for CPOR workloads in FTOP Survey fields?

    Suggested by LeeAnne Hughes – Completed  – 1 Comments

    Is there a way to automate the eligible workloads in the Customer Contact section w/i FTOP for CPOR approved workloads? 
    To update the Customer Contact field in FTOP FRPs have to manually add the workloads eligible for survey.  Is it possible to have automation put in place that would auto-populate these workloads based upon approved CPOR? 
    OR...... can the survey team pull the workloads from the CPOR Partner Information field (the FRP stamp) found w/i each workload under the Services tab of FTOP?  The query could look for fields not null & add those workloads to the survey eligibility report.

  • 3

    FT Voucher Portal Interface

    Suggested by Han Weghorst – Completed  – 2 Comments

    It is great to have a single portal to see the status of all FastTrack Vouchers.

    We would like to share our thoughts on enhancing the View interface with:
    - A filter or search option to select specific Customers or VoucherID's
    - Showing the Expiration Date
    - Showing the Voucher Amount
    - Link to the templates to use
     
    For the Export function it would be great if following data could be added to the exported data:
    - Customer Country
    - TenantID / TPID
    - Expiration Date
    - Voucher Amount
    - Submitter Name / Email
     
    On top of that we would like to have a second way to redeem vouchers, based on a Form, as not all our sellers can be granted access to his portalm, due to the size of our organisation. (There is a specific Idea for this already).

  • 3

    FRP Help Support emails are too vauge

    Suggested by Austin Donaldson – Completed  – 3 Comments

    When a ticket is created in FRP Help an email is received by the submitter:

    Subject: We have received your Submission
    Body: We've Received your submission: CAS XXXXXXXX

    Similarly to tickets opened with Partner Center Support, the email is not helpful in identifying what the support ticket is about. It should be relatively easy to add the title and body to the email to avoid having to click a button just to see what the ticket is about. 

  • 3

    Old workload display name to New workload display name in Partner Center

    Suggested by Zoe Zhang – Completed  – 0 Comments

    As lots workloads have officially changed the name to new workload name, could you please also change the names in Partner Center for them? Every time when we - partners are trying to submit CPOR association requests, or checking claim status in Partner Center, the old display names are really really confused. For example, Azure Advanced Threat Protection, which should be Microsoft Defender for Identity now, still using the old display name. This is confusing...
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