Suggested by Lisa Samuel – Completed
- What are some of the challenges you have encountered while deploying Teams Phone?
- Currently, toll free numbers for auto attendants; and the mess of information surrounding Communications Credits, Telco Pay-As-You-Go, and NCE licensing. There is some malfunction getting 800 numbers under NCE, and no clear doco to guide us.
- What are some of the key benefits you have found to using Teams Phone compared to other products?
- That it works with M365 without much complexity is great.
- What are the top guidance topics that customers need during deployment of Teams Phone?
- Right now, auto attendants and toll free numbers.
- What is a key feature that other platforms have that Teams Phone does not currently have?
- Integrated contact center. Clients are disappointed they have to go to third party integrations for this.
- What is the most common deployed scenario for Teams Phone?
- SMB and simple phone needs.
- Who beneficial are the IPE guides and how would you improve them?
- Unfamiliar with the phrase ‘IPE guides’. Learn.microsoft.com is very beneficial. One knock: I appreciated the feature-complete checkbox tables that used to exist in some MS doco such as the service descriptions. Those changed to a more conversational format, and are not as helpful.
- Has the customer voiced any frustrations with the FastTrack delivery model?
- Frustration is brought into the motion when Microsoft sellers (or by proxy our Insight sellers) tout FT as being a replacement for services, or somehow that we’ll put hands on their production environment. Once the FT team get to the opp, that turns into a failure, however large or small.
- How many customers are showing interest in Teams Phone Mobile?
- Not exposed to much client clamor yet.
Status details
Thanks for the great feedback Lisa! This will be pased to the delivery and product teams for review. WIll close out as nothing actionable for the time being