Lisa Samuel
Joined: 3/1/2021
-
Teams Phone Product Feedback Submitted on behalf of Insight US by Lisa Samuel
- What are some of the challenges you have encountered while deploying Teams Phone?
- Currently, toll free numbers for auto attendants; and the mess of information surrounding Communications Credits, Telco Pay-As-You-Go, and NCE licensing. There is some malfunction getting 800 numbers under NCE, and no clear doco to guide us.
- What are some of the key benefits you have found to using Teams Phone compared to other products?
- That it works with M365 without much complexity is great.
- What are the top guidance topics that customers need during deployment of Teams Phone?
- Right now, auto attendants and toll free numbers.
- What is a key feature that other platforms have that Teams Phone does not currently have?
- Integrated contact center. Clients are disappointed they have to go to third party integrations for this.
- What is the most common deployed scenario for Teams Phone?
- SMB and simple phone needs.
- Who beneficial are the IPE guides and how would you improve them?
- Unfamiliar with the phrase ‘IPE guides’. Learn.microsoft.com is very beneficial. One knock: I appreciated the feature-complete checkbox tables that used to exist in some MS doco such as the service descriptions. Those changed to a more conversational format, and are not as helpful.
- Has the customer voiced any frustrations with the FastTrack delivery model?
- Frustration is brought into the motion when Microsoft sellers (or by proxy our Insight sellers) tout FT as being a replacement for services, or somehow that we’ll put hands on their production environment. Once the FT team get to the opp, that turns into a failure, however large or small.
- How many customers are showing interest in Teams Phone Mobile?
- Not exposed to much client clamor yet.
- What are some of the challenges you have encountered while deploying Teams Phone?