Program Tools (non OSU) ideas/suggestions

It would be nice to see API access in to the FTOP and deeper reporting web tools, to allow partners to extract and manipulate the data.

I have seen some data missing in recent reports (random workloads) missing once data exported.  I take daily drops of the data for my own reporting and have seen this only this week.

On Partner Center, the OSU M365 insights, the recommended actions per each workloads, as well as what workloads are claimed per each tenant provide very useful information for technical people engaged with the customer.
Currently there is no granularity that would enable us to provide access only to specific data, or to specific customer tenants or workloads for OSU Incentive program. We need to assign the "Incentive user" role ("incentive read only role" is not enough). This provides too much insights to our technical people that need only usage insights and customer status and do not require access to all other different Incentive programs, payments etc. or receiving any notifications regarding other incentive programs.
A granular assignment of roles to specific people at service or tenant level in Partner Center would help. Also the ability to assign only specific customers to specific technical engineers from our company.
Also a log activity with filters and access roles assigned to personnel would be of help. We like to assign responsibilities to persons on a workload - customer basis In FTOP it is possible to do this when the engineer or FastTrack partner Program Manager contact is associated on the customers tenant level. This feature would be useful to have in CPOR also.

It would be great to add information about the update cycles and the last updated timestamp to the reporting - especially with regards to data health. 

It is sometimes hard to figure out how up to date the reporting data is.

I love that we have additional fields (QE/AE/AU at time of claim) and we have the new workloads (MIP, Teams Meetings, etc.) in the Performance by Usage Milestone tab!!  However...... I would like to request we add the bucket size back to this report please.  The Bucket Size field is quite useful for quickly identifying incentive amounts and forecasting. 

OLM-MAM report is currently not reporting on ALL tenants and a lot of tenants are missing (even though we have CPOR records correctly assigned).

We NEED visibility into usage for OLM-MAM for ALL of our tenants in FTOP. 

Previous Post on Yammer:

We thought we should share this with the rest of the partner community. We have raised a ticket in relation to this issue with FRPhelp and the data and Tools team is reviewing the following.

We have found that the S2500 customers are being identified or tracked using TPID. The problem is in a scenario where multiple customers share the same TPID, all of these customers are being flagged as S2500 customer. For example, we currently have one S2500 customer in an industry vertical and as it shares the same TPID with 15 other tenants, they are all being flagged as an S2500. We have reached out to most of the accounts team and got confirmation from them that not all of them are considered S2500 customers, rather the parent tenant is the S2500 customer.

We know we are not being measured on this currently, however, the non S2500 customers are skewing the data health results and also creating a bit of confusion on who the actual S2500 customers. In our opinion, FTOP should not be flagging child tenants of S2500 customers as a 'S2500' customer.

For our customers in FTOP, we'd like the ability to add a couple of custom fields where Partners are able to enter information specific to our organization. For example, customer IDs that is specific to our organization, region, sales rep, etc. and the ability to include that that information with the service usage report.   This would simplify the process to run targeted campaigns within our organization. 

Data health seems to be affected when usage drops even after a milestone has been reached (perhaps client purchased more entitlements). It would be nice if this could be controlled in some way. 

Example: recently a client was on track and had passed 15% milestone, but then purchased an additional ~200 entitlements which dropped the usage percentage. Its not easy to see if/when they had hit that milestone, and now it remains as additional work in data health. 

When we we get visibility of the MAU for Teams Meetings, Voice and App & Solutions within FTOP?

So we can see where we are against Claims and help push the workload forward.