Share insights/feedback, ideas and requests related to the FRP Program.
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Lack of visibility into Benefits available to FastTrack customers
Suggested by Rogerio Molina – Needs Votes – 0 Comments
When we claim customers eligible for the FastTrack benefit, we need to fill out a document (SoW), saying what technology we will deliver to this customer, however, as we do not have visibility of the benefits available to the customer, we often make the claim and we later discover that the customer does not have this agreed benefit available. We needed to have a way to research the benefits that the customer has available, so we would be more assertive when offering and engaging the customer to start consuming the technology.