Share insights/feedback, ideas and requests related to the FRP Program.

  • 5

    Add a Column to display the HWM value for each Workload in the FastTrack Insights

    Suggested by Aaron Alpha – Accepted  – 2 Comments

    Can a column (non-calculated) be added int he FastTrack Insights area to reference the High-Water mark dollar value for each workload per user value under the FY23 program e.g. Intune -- $1, MDE -- $3 and so on.

  • 1

    Lead Quality

    Suggested by Janet Khar – Accepted  – 1 Comments

    We shared with our Fasttrack PDM the issue with FPC Referrals just wanting us to solve their problem and not interested in new projects.  We have not garnered a single new project this year from FPC referrals.   Therefore, the ROI on the FPC Referrals has been poor.  Our FPC PDM asked if we were holding firm with FPC Referrals to the 2-3 hours of free services only.  We do try, but if the customer's issue takes longer than 2-3 hours the customer still expects it will be free regardless of how long it takes.  If we try to charge them, they just complain about us. 

    ASK - We need Microsoft to truly partner with us and help set the boundaries and expectations of what a FPC Referral should expect from a partner - for free.   There is nothing in the original communication from MSFT to the customer to set any time boundary expectations.  Given this is a MSFT program. MSFT should be setting the clear expectations to customers.  

  • 0

    What are recent mandatory requirements to maintain FastTrack Ready Partner

    Suggested by Tereza Špecinger – Accepted  – 1 Comments

    Would it be possible to consolidate mandatory requirements to maintain FastTrack Ready Partner? In T&C the requirements are "scattered throughout the document" - some (to have at least one specialization in MW and/or Security or be part of selected programs) are under FCP requirements, some (performance and success story/insights item) are under Program Criteria and some (to submit a claim via CPOR for at least one new Eligible Customer tenant per month) is under Fasttrack benefit Services...

     

    Recently I got information that Customer Success Story and Insights are not mandatory but recomanded. This is also not reflected in T&C.

    Proposal: separate section in T&C dedicated only to requirements to become/maintain FRP

  • 0

    FRP Partners: ability to self nominate like CSI Security partners

    Suggested by Michiel Gedopt – Accepted  – 1 Comments

    We are both a security CSI partner as an FRP Partner for Modern Work. We are getting tremendous returns as CSI Partner where we are able to self-nominate customers for certain security engagement.
    Why isn't there something similar for Modern Work to self-nominate clients that are eligible for a W365 or Teams pilot. the current process is cumbersome and is delaying lead time to execution. 
     
     
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