Please submit all support and access issues to https://aka.ms/PXPartnerSupport.
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About FTOP's Service Notes (FTOPのサービスノーツに関して)
Suggested by Otsuka Referrals – Completed – 0 Comments
[Translated]
If the FRP registration of a company A is switched from another company to our company,
In addition, if you switch from our company to another company,
You can see service notes entered by other companies, or you can see our information.
Can't we improve here?
I think that it is good to see all the data as your company,
Information between partners is getting stuck.
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あるA社のFRP登録が他社から弊社に切替となった場合、
また弊社から他社に切替となった場合、
他社が入力したサービスノーツが見れてしまう、または弊社情報がみられてしまう状況です。
ここは改善いただけないものでしょうか。
貴社としては全データがみれて良いのかと思いますが、
パートナー間の情報が駄々洩れになってしまっている状況です。 -
CPOR Claim for Teams Meeting, Phone & Apps
Suggested by Jami Styx – Completed – 0 Comments
I was recently told that if I want to view the usage data from FTOP for sub-workloads for Teams Meeting, Phone Systems & Apps/Plat within FTOP I need to submit a CPOR claim for 'Teams Only'. When will the workloads for Teams Meeting, Phone Systems & Apps/Plat flow into FTOP without having to also select 'Teams Only'? -
API Access to FTOP
Suggested by Andrew McDonald – Completed – 1 Comments
It would be nice to see API access in to the FTOP and deeper reporting web tools, to allow partners to extract and manipulate the data. -
Missing DATA in reporting
Suggested by Andy Nabbs – Completed – 0 Comments
I have seen some data missing in recent reports (random workloads) missing once data exported. I take daily drops of the data for my own reporting and have seen this only this week. -
Granularity access option for the OSU M365 insights and recommended actions
Suggested by Robert Bucur – Completed – 0 Comments
On Partner Center, the OSU M365 insights, the recommended actions per each workloads, as well as what workloads are claimed per each tenant provide very useful information for technical people engaged with the customer.
Currently there is no granularity that would enable us to provide access only to specific data, or to specific customer tenants or workloads for OSU Incentive program. We need to assign the "Incentive user" role ("incentive read only role" is not enough). This provides too much insights to our technical people that need only usage insights and customer status and do not require access to all other different Incentive programs, payments etc. or receiving any notifications regarding other incentive programs.
A granular assignment of roles to specific people at service or tenant level in Partner Center would help. Also the ability to assign only specific customers to specific technical engineers from our company.
Also a log activity with filters and access roles assigned to personnel would be of help. We like to assign responsibilities to persons on a workload - customer basis In FTOP it is possible to do this when the engineer or FastTrack partner Program Manager contact is associated on the customers tenant level. This feature would be useful to have in CPOR also. -
Data health - new FTOP report and update cycles
Suggested by Stefan Haffner – Completed – 3 Comments
It would be great to add information about the update cycles and the last updated timestamp to the reporting - especially with regards to data health.
It is sometimes hard to figure out how up to date the reporting data is. -
PBI report - Performance by Usage Milestone tab - bucket size field
Suggested by LeeAnne Hughes – Completed – 0 Comments
I love that we have additional fields (QE/AE/AU at time of claim) and we have the new workloads (MIP, Teams Meetings, etc.) in the Performance by Usage Milestone tab!! However...... I would like to request we add the bucket size back to this report please. The Bucket Size field is quite useful for quickly identifying incentive amounts and forecasting. -
OLM-MAM full access to report
Suggested by Sebastian Baca – Completed – 1 Comments
OLM-MAM report is currently not reporting on ALL tenants and a lot of tenants are missing (even though we have CPOR records correctly assigned).
We NEED visibility into usage for OLM-MAM for ALL of our tenants in FTOP. -
Data health for complete milestones
Suggested by Sabina Bandula – Completed – 1 Comments
Data health seems to be affected when usage drops even after a milestone has been reached (perhaps client purchased more entitlements). It would be nice if this could be controlled in some way.
Example: recently a client was on track and had passed 15% milestone, but then purchased an additional ~200 entitlements which dropped the usage percentage. Its not easy to see if/when they had hit that milestone, and now it remains as additional work in data health. -
Teams Meetings, Voice and App & Solutions Active Usage Views
Suggested by Georgina Rollins – Completed – 0 Comments
When we we get visibility of the MAU for Teams Meetings, Voice and App & Solutions within FTOP?
So we can see where we are against Claims and help push the workload forward.