Please submit all support and access issues to https://aka.ms/PXPartnerSupport.
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Certificate as FRP.
Suggested by Chie Kawaguchi – Completed – 1 Comments
I would like to issue a certificate as FRP.
We are sometimes asked for documents to prove that our partners are FRP, so we would be very grateful if we had official documents from Microsoft. -
I want to check all customer information on FRP Dashboard（Service Usage page）
Suggested by Waka Nodera – Completed – 0 Comments
I have a request regarding the service usage page of the FRP dashboard.Previously, I could see Service Usage for all customers.From this month it seems to have a filter with "IsCurrentMonth" = "true".I want to check the Service Usage of all customer like before.Please consider making it possible to check all customer information. -
FRP Dashboard で Claimed ワークロード のインセンティブ状況も把握したい
Suggested by Waka Nodera – Completed – 1 Comments
[Machine translation] You can check the "Unclaimed & Milestone Opportunity" tab of FRP Dashboad to see the potential incentives for Unclaimed.
We believe that being able to confirm incentive expectations for claimed workloads will make it easier to follow up with customers.
Please consider adding more functions.Original text
世話になっております。FRP Dashboadの「Unclaimed &Milestone Opportunity」タブで、Unclaimed のインセンティブ見込みを確認できると思いますが、Claimed ワークロードについてもインセンティブ見込みを確認できると、お客様へのフォローアップ等が実施しやすくなると考えております。ぜひ機能追加の検討をお願いいたします。 I also want to understand the incentive status of Claimed workloads in the FRP Dashboard -
Integrate Yammer into Partner Community Portal
Suggested by Sohong Chakraborty – Completed – 2 Comments
Yammer being a networking tool should be integrated into the Partner Community Portal, which will make it easier for partners to collaborate using a single portal. -
Filters on FCU in partner Center
Suggested by Wayne Moody – Completed – 2 Comments
Hi there,When we go into the FCU in partner center as I have access to all subsidiaries MPN IDs I see all tenants, please can we have a MPN / Country filter to break out individual MPNs / Countries instead of an all up view.Thanks -
Workshop Tab - in FCU Dashboard has 0 accuracy?
Suggested by Jefferson Braga – Completed – 1 Comments
Hi, When submitting for workshops based on the FCU - Workshop Eligibility tab. There are quite a lot of customers that then show 0 workshop eligibility. So therefore the "estimation" purpose of the FCU tab is negligible. Whilst being an integral part of the Customer Lifecycle being developed here. This data would be very helpful if it was accurate please. -
Support requests - include title and problem description
Suggested by Sylwia Aderek – Completed – 3 Comments
Hello,
I would like to request to include "Problem summary" in the topic of the email messages regarding specific tickets.
Also if possible please include the problem description from submitted ticket as having couple tickets open it is hard to identify which case the response apply to. -
PARTNER CENTER / Workshops based customer list
Suggested by Damla ER – Completed – 2 Comments
In the Partner Center dashboard, we can provide customer-based workshop eligibility control. However, we cannot quickly and practically see which customers are eligible for which workshop. For this reason, encountering a customer screen on a workshop basis will make our work practical. -
FTOP Contact Data
Suggested by Julius Heise – Completed – 2 Comments
Dear all, it seems that the contact information attached to FastTrack customers is often very much outdated from the Microsoft side. Positions like Account Manager, Customer Success Manager etc. are seldomly attached to the correct people. I know that people, positions and responsibilities change quickly at Microsoft but I would really appreciate if an effort could be made. Otherwise the contact information are worthless. Thanks indeed! -
Insights in FCU for new RFAs
Suggested by Samer Haque – Completed – 5 Comments
Since moving from FTOP to FCU, we have lost visibility to the usage across the customer's tenant when a new RFA is received. Our understanding is that once a successful CPOR claim is made, only after a certain period (8 days) will we get visibility to the utilisation of all the other workloads (where CPOR hasn't been claimed by another partner). This means we don't get the insights into the customer's usage till much later into the FastTrack engagement. Is the gateway team able to provide a snapshot of the usage across the tenant in the RFA notes? This will give us insights and better prepare for the kickoff and see what other conversations we can have to drive adoption across the tenant. This information used be available to us in FTOP - service usage reports prior to the move to FCU.