Share insights/feedback, ideas and requests related to the FRP Program.
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Adding FRP capability in Partner center Logo Builder
Suggested by Ayman Samir – Needs Votes – 3 Comments
in Partner Center logo Builder, Partner can have an official Statement to distribute their capabilities and current Available program they enrollment/partner competency, adding FastTrack Ready partner capabilities letter may support some partners in future need -
FastTrack Partner of the Year Award
Suggested by Marius Blaauw – Completed – 1 Comments
As the FRP program is maturing can we create a FRP of the Year award at regional and global level. Partners put a lot of store into Microsoft Partner Awards and the visibility they get from a Microsoft Award. The award will be an additional benefit for partners and also be a vehicle where we can encourage and reward behaviours, we are looking for in the ideal FastTrack partner IE: Success Stories, Wizards Usage etc. -
Partner Operational Support UX Improvements
Suggested by Teresa Heuke – Completed – 2 Comments
Hi TeamThe current UX for the Partner Operational Support Partner Support · M365 Specialty Partner (powerappsportals.com) is not very handy and it would be great if we could see improvements in future:1.) Currently there is no function to put someone in CC. So if someone logging a ticket gets on sick leave there is no possibility for a colleague to take over. So an additional field with people being informed and able to access the ticket would be helpful.2.) There is no possibility to escalate a ticket. As global FRP Admin of my company I am supporting our Operations Team and quite often need to jump in to help them to get things moving. Currently I have to send screenshots of the conversation to my FPM, which is very clumsy and not helpful.Thank you very much for thinking this over.BRTeresa -
CPOR POE Signatures
Suggested by Jayden Berger – Needs Votes – 5 Comments
We've found that obtaining an "acceptable" signature is getting increasingly more difficult, to the point where the approval team in Partner Center does not accept DocuSigned SOWs. Understand needing to verify customer signature, but it's become a lot harder to find an acceptable method, and we have to go back and add additional verification (email where customer sends back signed SOW), which is not realistic for the team to go back and find with a large network of sellers. Curious to see if other partners are running into this issue, and if there's a potential for some flexibility on what's accepted as a "valid signature" when claiming? -
Add FastTrack Referrals to PartnerCenter co-sell reporting
Suggested by Han Weghorst – Completed – 2 Comments
We would like to propose MSFT adds the FastTrack Referrals and Non Incentive Referrals as co-sell motion in PartnerCenter reporting.
This would enable the partner to use one source of truth for receiving and handling leads from her partner MSFT. -
Request: tenant name included in referral email
Suggested by LeeAnne Hughes – Completed – 2 Comments
When a FT referral email is sent to the FRP it would be helpful to have the tenant name included. Since referral emails are allowed as the initial PoE documentation for submitting the CPOR requests, having the the tenant name would speed up the process. This also helps when the customer does not know what their tenant name is and/or does not know what their default domain is (which happens way too frequently).
I propose a table in the email that could look something like this:
This would be in addition to what is already in the email body.FTOP record name Contoso US Tenant ID 2k1wi-2cats-3d0gs-24kgld-12blah Tenant name contosousa.onmicrosoft.com Customer PoC Jo Smith (jo.smith@contoso.com
If emailing this information is a concern then please instruct the Gateway team in adding this information in the OSNs in FTOP.
Any time we can get this information up front would be extremely helpful. -
Proaktive Kommunikation Modern Work Deployment Voucher to Partners
Suggested by Swetlana Winter – Rejected – 2 Comments
Hi team, it would be great if partners could proactively get information about which customer gets a deployment voucher. It is often the case that customers with a voucher contact us too late. Or the voucher shows up with a colleague who has no idea of the process. Many thanks in advance. -
FRP Led Engagements with SME Support (Shadow)
Suggested by Stuart Moore – Rejected – 2 Comments
Idea - FRP leads the engagement with the customer around workshops, guidance etc but leverage SME to deliver workshops. Partner team would shadow / learn from the SME particularly in the advanced workload space. FRP would retain funding / incentive (or perhaps it can start as FTC-CSS then move to FRP Led) but then builds internal muscle/skill around that workload. Perhaps a partner could have 1-2 "vouchers" to use for SMEs on particular workloads? -
Customer Referral Notes History Difficult to Read
Suggested by Oscar Goco – Completed – 3 Comments
Going to Partner Center > Insights > FastTrack > Referrals > customer name > Notes History, it shows the notes with no formatting:NOTE: replaced customer information with xxxxx characters"10/30/2023 - xxxx@microsoft.com RFA # 83643. 10/30/2023; Request approved for Microsoft Purview Data Lifecycle Management. Assigned to FTCQ FRP • EDU Licenses: No• Nonprofit Licenses: No• Non-FRP Engaged: No• FRP involved: No• GCC: No Partner/MCS listed in RFA: false Contacts: • Customer contact information: xxxxx.xxxx, IT Administrator, xxxxx.xxxxx@contoso.com, 18001234567 • Requestor contact information: xxxxx, IT Administrator, xxxxx@contoso.com, 1801234567 Service Location and Language: • City: xxxxxx• State: Illinois• Country: united states• FT Supported Language: english (united states) The following entitlement counts reflect the entitlements confirmed by the RFA eligibility engine. These entitlements may differ from FTOP due to latency or other issues but please move forward with the RFA based on the eligibility verified by the On-Demand Team. RFA Approved Workloads: • Purview DLM: xxxx Entitlements RFA name: Request M365 assistance: Email retention policy setup Additional information that may impact the project: We plan on implementing Email retention polices for the company and need help to ensure we are setting them up correctly. RFA Form URL: "An improved formatting would make this information easier to read:10/30/2023 -xxxxxx@microsoft.com
RFA # . 10/30/2023; Request approved for Microsoft Purview Data Lifecycle Management.Assigned to FTCQ FRP
• EDU Licenses: No
• Nonprofit Licenses: No
• Non-FRP Engaged: No
• FRP involved: No
• GCC: NoPartner/MCS listed in RFA: falseContacts:
• Customer contact information: xxxxx, IT Administrator, xxxxxxx@contoso.com, 18001234567
• Requestor contact information: xxxxx, IT Administrator, xxxxxxx@contoso.com, 18001234567Service Location and Language:
• City: xxxxx
• State: Illinois
• Country: united states• FT Supported Language: english (united states)The following entitlement counts reflect the entitlements confirmed by the RFA eligibility engine. These entitlements may differ from FTOP due to latency or other issues but please move forward with the RFA based on the eligibility verified by the On-Demand Team.RFA Approved Workloads:• Purview DLM: xxxx Entitlements
RFA name: Request M365 assistance: Email retention policy setupAdditional information that may impact the project: We plan on implementing Email retention polices for the company and need help to ensure we are setting them up correctly. RFA Form URL: -
New MCI Build Intent Workshops Update November 1, 2022
Suggested by Mohamed Magdy – Rejected – 2 Comments
I’m not happy with this update how this is happened during the year after we created our plan and committed with our targets, by applying this you are pushing on us to minimize our efforts in the FastTrack with our customers. And Market C includes a lot of big countries names like EG, KSA and Qatar I can't understand your vision. please review it and i wish to update it again.