Share insights/feedback, ideas and requests related to the FRP Program.

  • 0

    What are recent mandatory requirements to maintain FastTrack Ready Partner

    Suggested by Tereza Špecinger – Accepted  – 1 Comments

    Would it be possible to consolidate mandatory requirements to maintain FastTrack Ready Partner? In T&C the requirements are "scattered throughout the document" - some (to have at least one specialization in MW and/or Security or be part of selected programs) are under FCP requirements, some (performance and success story/insights item) are under Program Criteria and some (to submit a claim via CPOR for at least one new Eligible Customer tenant per month) is under Fasttrack benefit Services...

     

    Recently I got information that Customer Success Story and Insights are not mandatory but recomanded. This is also not reflected in T&C.

    Proposal: separate section in T&C dedicated only to requirements to become/maintain FRP

  • 0

    Visibility on Fast Track earning potential, account-wise in Partner Center

    Suggested by Pranjal Pant – Completed  – 1 Comments

    We used to have visibility on Fast Track earning potential, account-wise on Partner Center per tenant. Would like to have this functionality back, forecasting right now is quite difficult without the same. 

  • 0

    FRP Partners: ability to self nominate like CSI Security partners

    Suggested by Michiel Gedopt – Accepted  – 1 Comments

    We are both a security CSI partner as an FRP Partner for Modern Work. We are getting tremendous returns as CSI Partner where we are able to self-nominate customers for certain security engagement.
    Why isn't there something similar for Modern Work to self-nominate clients that are eligible for a W365 or Teams pilot. the current process is cumbersome and is delaying lead time to execution. 
     
     

  • 0

    Lack of visibility into Benefits available to FastTrack customers

    Suggested by Rogerio Molina – Needs Votes  – 0 Comments

    When we claim customers eligible for the FastTrack benefit, we need to fill out a document (SoW), saying what technology we will deliver to this customer, however, as we do not have visibility of the benefits available to the customer, we often make the claim and we later discover that the customer does not have this agreed benefit available. We needed to have a way to research the benefits that the customer has available, so we would be more assertive when offering and engaging the customer to start consuming the technology.

  • 1

    Lead Quality

    Suggested by Janet Khar – Accepted  – 1 Comments

    We shared with our Fasttrack PDM the issue with FPC Referrals just wanting us to solve their problem and not interested in new projects.  We have not garnered a single new project this year from FPC referrals.   Therefore, the ROI on the FPC Referrals has been poor.  Our FPC PDM asked if we were holding firm with FPC Referrals to the 2-3 hours of free services only.  We do try, but if the customer's issue takes longer than 2-3 hours the customer still expects it will be free regardless of how long it takes.  If we try to charge them, they just complain about us. 

    ASK - We need Microsoft to truly partner with us and help set the boundaries and expectations of what a FPC Referral should expect from a partner - for free.   There is nothing in the original communication from MSFT to the customer to set any time boundary expectations.  Given this is a MSFT program. MSFT should be setting the clear expectations to customers.  

  • 1

    Incentivize workloads like M365 Copilot, Microsoft Entra ID for FastTrack Partners

    Suggested by Sohong Chakraborty – Completed  – 1 Comments

    As a FastTrack Ready Partner, we would like to see certain workloads like M365 Copilot, Microsoft Entra ID incentivized under the Modern Work & Security Usage Incentive program. We get a plethora of RFAs for these workloads and readily assist the customers. But incentivizing these workloads for this fiscal will lead to more skin in the game for the partners and, justify the time and effort the partners put in to deliver these FastTrack benefits.

  • 0

    Service Usage in FTOP

    Suggested by Arto Ovaskainen – Completed  – 4 Comments

    Hi team! 
     
    The Service Usage report in FTOP has changed for the worse. It ineligible for the reporting usage. The same workload still repeats many rows for one customer. One workload should be listed only once per customer as it was in the previous version before dashboard update. Please return the previous version when it had enough information available for us partners.

    Thank you!
     

  • 0

    Add a team/training on FRP and its offers for Account Managers to know about this

    Suggested by Priscilla Ballestero – Needs Votes  – 1 Comments

    We have encountered several times that Microsoft's account teams have no idea of the vouchers and often think they don't really exist. As partner we have no way of telling them where to ask for information or request the voucher, making it impossible to continue with the program since people's ignorance on the matter is the main stopper.

  • 0

    Trophies for participants in the Community like in XBOX

    Suggested by Jeremy Deschner – Needs Votes  – 1 Comments

    My suggestion is to start having community trophies like they have in XBOX. Currently we have FRP badges, but nothing that recognizes our contribution to the FRP community. 
    My idea would look like this; 
    1. A person submits 10 Ideas they get an Idea Bronze Trophy on their profile
    2. One of their ideas is accepted and put into practice they get a Silver Trophy.
     
    So on and so forth. What this does is it encourages people to participate in the community and recognizes the superstars! Plus it's a bragging right and it is fun to collect loot if you're a gamer or an engineer in the Microsoft Universe. 

  • 0

    Less Paperwork for the MW Deployment Offer

    Suggested by Jami Styx – Completed  – 1 Comments

    For the MW Deployment Offer is there a way to consolidate the paperwork?  Right now, partners must enter (copy & paste) some of the customer information 4 times (voucher #, entity name, tenant ID, email etc.)

    For example:
    1) I generate info into the initial SOW 
    2) Then I have to submit the initial SOW into the portal.  The portal requires that I enter the voucher #, customer name and tenant ID # that is already in the SOW.  Additionally, I have to populate the Program Membership, why can’t it just auto populate?  I only have one program?
    3) Then I copy and paste the same information from the SOW over to POE 
    4) Then for the 4th time I required to re-enter information (voucher #, entity name, tenant ID, email etc.) into portal coping and pasting the info again from the SOW and POE for final submissions.   

    A lot of coping and pasting of the same information over and over. 

    Is there any way this can flow into Partner Center (PC) where it can be more automated like other program such as AMM or the MCI offers.  Yes, we may have to submit the initial information, but the tool would allow us to add information such as voucher #, entity name, tenant ID, email & load SOW initially to a claim.  Then when engagements is completed, like other programs such as AMM and MCI it allows partners to send consent emails (directly from PC) as POE which would be great replacement for the final POE document.
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