Share insights/feedback, ideas and requests related to the FRP Program.

  • 1

    Reporting on Front Line Worker Teams in Partner Center and/or FRP Dashboard

    Suggested by Garrison Rose – Completed  – 1 Comments

    Reporting on Front Line Worker Teams in Partner Center and/or FRP Dashboard

  • 0

    Communication of change in benefit FY23/24

    Suggested by RONNIE ALTIT – Completed  – 2 Comments

    Communication of change in benefit FY23/24

  • 1

    FT voucher redemption form

    Suggested by Sebastian Baca – Completed  – 3 Comments

    Having to submit all vouchers via the M365 Portal creates a HUGE bottleneck for a company the size of Avanade.

    We have sellers al over that need to utilize these vouchers, and we cannot grant access to the portal to everyone (as the process is not very straight forward and requires additional approval from both sides).
     
     
    Are there plans to revert back to the old way of using the form to submit?  

     

  • 0

    Customer Eligibility for M365 Customer Success Offer

    Suggested by Pavan Verma – Completed  – 2 Comments

    Hi Team, 
    M365 Customer Success Offer - Customers who own Office 365 licenses (E1, E3 and E5) are matched with an eligible FastTrack Ready Partner (FRP) and are granted the right to receive a voucher with a maximum value.
     
    But how partner get to know if any of our existing customers are eligible for this offer or not, It would be great if this insight is available so that we can connect with Microsoft Team for the nominating eligible clients.
     
     

  • 3

    Download statistic Skilling

    Suggested by Jenny Hidegård – Completed  – 4 Comments

    Hi,
    I would like to be able to download, to Excel, all individuals and their certifications.
    From all the Solutionsareas and to one Excelfile.
    Now I have to make several downloads and then merge them together manually.
     
    Thanks!
    Best regards
    Jenny Hidegård
    Exobe AB
    Sweden

  • 11

    Partner Operational Support UX Improvements

    Suggested by Teresa Heuke – Completed  – 2 Comments

    ​​​​​​​Hi Team 
     
    The current UX for the Partner Operational Support Partner Support · M365 Specialty Partner (powerappsportals.com) is not very handy and it would be great if we could see improvements in future: 
     
    1.) Currently there is no function to put someone in CC. So if someone logging a ticket gets on sick leave there is no possibility for a colleague to take over. So an additional field with people being informed and able to access the ticket would be helpful. 
    2.) There is no possibility to escalate a ticket. As global FRP Admin of my company I am supporting our Operations Team and quite often need to jump in to help them to get things moving. Currently I have to send screenshots of the conversation to my FPM, which is very clumsy and not helpful. 
     
    Thank you very much for thinking this over. 
     
    BR
     
    Teresa 

  • 3

    Please include Transaction ID from FTR statements in payments

    Suggested by Teresa Heuke – Needs Votes  – 1 Comments

    Its very clumsy and difficult to identify Fasttrack payments (non OSU). A good idea would be either - 
    - include the Transaction ID from the statement in the payment text
    OR
    - include the MS invoice number in the statements (because this is being sent in the text of the payments)
    With that you will avoid a lot of questions when payments have been done and when they are received. 

  • 1

    Partner settings for MSFT FastTrack Referrals

    Suggested by Han Weghorst – Completed  – 2 Comments

    As FRP we receive referrals from MSFT.
    In order to be able to receive only these referrals that are relevant of best fit, we would like to be able to select or deselect criteria when to receive these referrals, like:
    - customer segmentation
    - customer size
    - customer workloads (like endorsements)
     
    Having these option would improve the customer experience as only the referrals that are best fit are handed over to the FRP.

  • 0

    Praise about the FastTrack Manager

    Suggested by Rogerio Molina – Completed  – 1 Comments

    We would like to highlight the excellent work carried out by FTM Nelson Villarreal at the head of FastTrack partner management. His dedication has helped us a lot in the evolution of the team and in the conquest of new challenges.

  • 0

    Praise about the program

    Suggested by Rogerio Molina – Completed  – 1 Comments

    Talking to the Mateus Group team, we received feedback that the FastTrack program allowed the project that had been on hold for almost 2 years to finally be carried out. The use of the benefit and also the support of FunctionOne's technical team allowed the difficulties to be overcome and the main objective, which was to create collaborative communication for the entire organization, to be achieved.
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