Share insights/feedback, ideas and requests related to the FRP Program.

  • 0

    Lack of visibility into Benefits available to FastTrack customers

    Suggested by Rogerio Molina – Needs Votes  – 0 Comments

    When we claim customers eligible for the FastTrack benefit, we need to fill out a document (SoW), saying what technology we will deliver to this customer, however, as we do not have visibility of the benefits available to the customer, we often make the claim and we later discover that the customer does not have this agreed benefit available. We needed to have a way to research the benefits that the customer has available, so we would be more assertive when offering and engaging the customer to start consuming the technology.

  • 0

    Add a team/training on FRP and its offers for Account Managers to know about this

    Suggested by Priscilla Ballestero – Needs Votes  – 1 Comments

    We have encountered several times that Microsoft's account teams have no idea of the vouchers and often think they don't really exist. As partner we have no way of telling them where to ask for information or request the voucher, making it impossible to continue with the program since people's ignorance on the matter is the main stopper.

  • 0

    Trophies for participants in the Community like in XBOX

    Suggested by Jeremy Deschner – Needs Votes  – 1 Comments

    My suggestion is to start having community trophies like they have in XBOX. Currently we have FRP badges, but nothing that recognizes our contribution to the FRP community. 
    My idea would look like this; 
    1. A person submits 10 Ideas they get an Idea Bronze Trophy on their profile
    2. One of their ideas is accepted and put into practice they get a Silver Trophy.
     
    So on and so forth. What this does is it encourages people to participate in the community and recognizes the superstars! Plus it's a bragging right and it is fun to collect loot if you're a gamer or an engineer in the Microsoft Universe. 

  • 1

    Add Statement to "Notice of FastTrack Assignment" Emails to Customers

    Suggested by Oscar Goco – Needs Votes  – 1 Comments

    There are two emails sent to a matched partner.
    The first is the Referral Notification email alerts a partner to the fact that a customer has been referred.
     
    The second email is the Partner Assignment Notification. This email is sent to customer, partner, referral requestor, FPM, and account team.
     
    When a partner sends an email to the customer, that email may get quarantined or delivered in to the customer Junk Folder. Therefore, the customer never sees the email.
    I had a few customers never seeing my emails even after repeated replies to the referral team, account team and/or customer.
     
    With email security being implemented by many customers, I suggest to add a statement in the second email recommending the customer to add the Partner contact or partner domain name to their Safe Senders list or check their Junk folder or quarantine folder. This should minimize the problem with missed communications and delays between the customer and partner.
     
     

  • 0

    Advising when FastTrack partners already associated have claimable vouchers

    Suggested by Eric Fugère – Needs Votes  – 1 Comments

    When a client has Fasttrack vouchers earned via renewals or other means and they're associated to partner could we have a field in FTOP or Partner indicating so? 

  • 0

    Add Statement to "Notice of FastTrack Assignment" Emails to Customers

    Suggested by Oscar Goco – Needs Votes  – 1 Comments

    After a partner accepts the customer referral, a "Notice of FastTrack Assignment" email is sent to customer that has the partner's name, email address and domain name.
     
    Please add a statement in the Notice of FastTrack Assignment email to include the partner's domain name to the customer's Safe Sender list or Allow list.
    This will prevent the email sent from the partner to the customer from being quarantined or delivered into the customer's Junk folder and thus the customer never sees the email.
     
    I have several customer not receive my emails and had to get my FRM involved to contact either the Microsoft account member of customer to add my email to their Allow list.
     
    With heightened email security, some customer email systems are filtering emails and mistakenly being flagged as spam or phishing.

  • 0

    Active user consumption control rules (MAU)

    Suggested by Rogerio Molina – Needs Votes  – 2 Comments

    Active user consumption control rules (MAU) that end up creating difficulties for us to work with customers. Unfortunately, due to various situations that are beyond our control, many customers reduce their consumption or even stop using the solutions. The problem is that we have had big problems with this, as our numbers end up being hugely negative.

    This ends up creating difficulties for us to remain active in Microsoft programs.

  • 10

    CPOR POE Signatures

    Suggested by Jayden Berger – Needs Votes  – 5 Comments

    We've found that obtaining an "acceptable" signature is getting increasingly more difficult, to the point where the approval team in Partner Center does not accept DocuSigned SOWs. Understand needing to verify customer signature, but it's become a lot harder to find an acceptable method, and we have to go back and add additional verification (email where customer sends back signed SOW), which is not realistic for the team to go back and find with a large network of sellers. Curious to see if other partners are running into this issue, and if there's a potential for some flexibility on what's accepted as a "valid signature" when claiming? 

  • 1

    Verbiage in Referral AU% tab incorrect

    Suggested by Oscar Goco – Needs Votes  – 1 Comments

    When reviewing the customer referral in Partner Center > Insights > FastTrack > Referrals > customer name > AU% tab. The screen states:
    "There is currently no Active Usage Data for this tenant.
    To view the Active Usage Data, please visit the FRP Dashboard"
     
    Going to the Partner's FRP Dashboard, the customer is not even listed thus no AU data is available.
     
    I suspect this is because the partner does not have an approved CPOR association to view the Active Usage data. 
    If so, the verbiage should state that the AU% is not available until a CPOR association is established.  
     
    However, it would be best to have the AU% data available and visible to provide insight to the customer deployment status.

  • 3

    Please include Transaction ID from FTR statements in payments

    Suggested by Teresa Heuke – Needs Votes  – 1 Comments

    Its very clumsy and difficult to identify Fasttrack payments (non OSU). A good idea would be either - 
    - include the Transaction ID from the statement in the payment text
    OR
    - include the MS invoice number in the statements (because this is being sent in the text of the payments)
    With that you will avoid a lot of questions when payments have been done and when they are received. 
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