FPC Program ideas/suggestions

we ahve been doing business with one of our clients, an over 60000 person organization, and had been their DPOR even back in the day.  Recenlty, another parnter must be doing some work in there for someone, and submitted a CPOR claim for SharePoint and Teams. 

 

Since we have been working with them since Moss 2007, we  have not been submitting new claims wevery time we got a new project with them; but, when another partner submitted a claim the client was reassigned to them... without anyone asking us or the client what their preference was...  we work directly with the collaboration team at the client, and they had no idea who else may have submitted anyhing, but likely just a dpeartment with whom they were doing some work.

 

when a partner submits a cliam and anothere parnter is already on the claim, there should be some kind of discussion between the microsoft program team and the two partners before just arbitrailiy making the siwtch

 

There is no discernible protection for a partner after you provide the benefit. If we execute a justification exercise for SCI, or migrating to Teams or Intune, we should be able to maintain the customer association for a period of time. We are being usurped by LARs as the Partner Center criteria for picking between contested associations is a mystery and decided by uneducated, non-Microsoft employees. Partner Support is terrible, staffed by a team that has no clue what they are doing or how partners need Partner Center.

We have not seen a single referral to us that had an incentive behind it in our 2 years with the program. We have only had one non-customer referral that actually responded to our reply and despite being told by FastTrack that the educational institution was indeed eligible for partner incentive (we asked because we knew they were not), we found out after executing the benefit that no incentive would be paid. For the referrals coming from existing customers, it is obvious that Microsoft Sales teams (or CSAs in particular) just point everything to FastTrack partner for free work even when situations are clearly not FastTrack eligible. Microsoft is burdening partners since their technical teams continue to be less and less useful. The FastTrack team seems to be co-conspirators in this operation and seem to not want to protect their partners any more than the balance of the Microsoft program.