Share insights/feedback, ideas and requests related to the FRP Program.

  • 1

    Add Statement to "Notice of FastTrack Assignment" Emails to Customers

    Suggested by Oscar Goco – Needs Votes  – 1 Comments

    There are two emails sent to a matched partner.
    The first is the Referral Notification email alerts a partner to the fact that a customer has been referred.
     
    The second email is the Partner Assignment Notification. This email is sent to customer, partner, referral requestor, FPM, and account team.
     
    When a partner sends an email to the customer, that email may get quarantined or delivered in to the customer Junk Folder. Therefore, the customer never sees the email.
    I had a few customers never seeing my emails even after repeated replies to the referral team, account team and/or customer.
     
    With email security being implemented by many customers, I suggest to add a statement in the second email recommending the customer to add the Partner contact or partner domain name to their Safe Senders list or check their Junk folder or quarantine folder. This should minimize the problem with missed communications and delays between the customer and partner.
     
     

  • 1

    Verbiage in Referral AU% tab incorrect

    Suggested by Oscar Goco – Needs Votes  – 1 Comments

    When reviewing the customer referral in Partner Center > Insights > FastTrack > Referrals > customer name > AU% tab. The screen states:
    "There is currently no Active Usage Data for this tenant.
    To view the Active Usage Data, please visit the FRP Dashboard"
     
    Going to the Partner's FRP Dashboard, the customer is not even listed thus no AU data is available.
     
    I suspect this is because the partner does not have an approved CPOR association to view the Active Usage data. 
    If so, the verbiage should state that the AU% is not available until a CPOR association is established.  
     
    However, it would be best to have the AU% data available and visible to provide insight to the customer deployment status.

  • 1

    FPR - Steeves and Associates

    Suggested by Lily Cui – Completed  – 3 Comments

    Endorsement model: Smaller partners are not able to obtain as many Endorsements even though they may be qualified to do the work. Steeves and Associates is an example of this where they have strong competencies and can deliver in many workloads, however they only qualify for ACM. 
     

  • 1

    Reporting on Front Line Worker Teams in Partner Center and/or FRP Dashboard

    Suggested by Garrison Rose – Completed  – 1 Comments

    Reporting on Front Line Worker Teams in Partner Center and/or FRP Dashboard

  • 1

    FT voucher redemption form

    Suggested by Sebastian Baca – Completed  – 3 Comments

    Having to submit all vouchers via the M365 Portal creates a HUGE bottleneck for a company the size of Avanade.

    We have sellers al over that need to utilize these vouchers, and we cannot grant access to the portal to everyone (as the process is not very straight forward and requires additional approval from both sides).
     
     
    Are there plans to revert back to the old way of using the form to submit?  

     

  • 1

    Partner settings for MSFT FastTrack Referrals

    Suggested by Han Weghorst – Completed  – 2 Comments

    As FRP we receive referrals from MSFT.
    In order to be able to receive only these referrals that are relevant of best fit, we would like to be able to select or deselect criteria when to receive these referrals, like:
    - customer segmentation
    - customer size
    - customer workloads (like endorsements)
     
    Having these option would improve the customer experience as only the referrals that are best fit are handed over to the FRP.

  • 1

    Notifications

    Suggested by Ignas Lamanauskas – Completed  – 2 Comments

    Notifications to be sent to users when usage milestones is reached and when payment is processing -> done. Would be nice, so no need to come every week and check manually. 

  • 1

    New RFA route process level feedback (Submitted on behalf of FRP Vitalyst)

    Suggested by Xavier Alegria – Completed  – 0 Comments

    Challenges faced by partner to acquire Advanced Specializations in time, in order not to affect their current flow and distribution of new RFAs.

  • 1

    Push Survey/Feedback Requests

    Suggested by Angi Johnson – Completed  – 2 Comments

    In a recent FastTrack call we were made aware of a request to provide feedback monthly based on certain workloads etc.  I am happy to do this but there is a high likelihood that I could get busy and forget.  Would it be possible to use more of a 'push strategy' with this?  If you send me monthly surveys or with the workload you would like feedback for and the link to complete I am way more likely to get this done.  Essentially if you can find a way to make it super easy for me I am happy to help. 

  • 1

    CPOR for Power Apps?

    Suggested by Marilyn Goodrich – Rejected  – 1 Comments

    Is there any plan to add Power Apps as a CPOR workload?
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