Share insights/feedback, ideas and requests related to the FRP Program.

  • 0

    Add a team/training on FRP and its offers for Account Managers to know about this

    Suggested by Priscilla Ballestero – Needs Votes  – 1 Comments

    We have encountered several times that Microsoft's account teams have no idea of the vouchers and often think they don't really exist. As partner we have no way of telling them where to ask for information or request the voucher, making it impossible to continue with the program since people's ignorance on the matter is the main stopper.

  • 0

    Trophies for participants in the Community like in XBOX

    Suggested by Jeremy Deschner – Needs Votes  – 1 Comments

    My suggestion is to start having community trophies like they have in XBOX. Currently we have FRP badges, but nothing that recognizes our contribution to the FRP community. 
    My idea would look like this; 
    1. A person submits 10 Ideas they get an Idea Bronze Trophy on their profile
    2. One of their ideas is accepted and put into practice they get a Silver Trophy.
     
    So on and so forth. What this does is it encourages people to participate in the community and recognizes the superstars! Plus it's a bragging right and it is fun to collect loot if you're a gamer or an engineer in the Microsoft Universe. 

  • 0

    Less Paperwork for the MW Deployment Offer

    Suggested by Jami Styx – Completed  – 1 Comments

    For the MW Deployment Offer is there a way to consolidate the paperwork?  Right now, partners must enter (copy & paste) some of the customer information 4 times (voucher #, entity name, tenant ID, email etc.)

    For example:
    1) I generate info into the initial SOW 
    2) Then I have to submit the initial SOW into the portal.  The portal requires that I enter the voucher #, customer name and tenant ID # that is already in the SOW.  Additionally, I have to populate the Program Membership, why can’t it just auto populate?  I only have one program?
    3) Then I copy and paste the same information from the SOW over to POE 
    4) Then for the 4th time I required to re-enter information (voucher #, entity name, tenant ID, email etc.) into portal coping and pasting the info again from the SOW and POE for final submissions.   

    A lot of coping and pasting of the same information over and over. 

    Is there any way this can flow into Partner Center (PC) where it can be more automated like other program such as AMM or the MCI offers.  Yes, we may have to submit the initial information, but the tool would allow us to add information such as voucher #, entity name, tenant ID, email & load SOW initially to a claim.  Then when engagements is completed, like other programs such as AMM and MCI it allows partners to send consent emails (directly from PC) as POE which would be great replacement for the final POE document.

  • 0

    Advising when FastTrack partners already associated have claimable vouchers

    Suggested by Eric Fugère – Needs Votes  – 1 Comments

    When a client has Fasttrack vouchers earned via renewals or other means and they're associated to partner could we have a field in FTOP or Partner indicating so? 

  • 0

    Add Statement to "Notice of FastTrack Assignment" Emails to Customers

    Suggested by Oscar Goco – Needs Votes  – 1 Comments

    After a partner accepts the customer referral, a "Notice of FastTrack Assignment" email is sent to customer that has the partner's name, email address and domain name.
     
    Please add a statement in the Notice of FastTrack Assignment email to include the partner's domain name to the customer's Safe Sender list or Allow list.
    This will prevent the email sent from the partner to the customer from being quarantined or delivered into the customer's Junk folder and thus the customer never sees the email.
     
    I have several customer not receive my emails and had to get my FRM involved to contact either the Microsoft account member of customer to add my email to their Allow list.
     
    With heightened email security, some customer email systems are filtering emails and mistakenly being flagged as spam or phishing.

  • 0

    Active user consumption control rules (MAU)

    Suggested by Rogerio Molina – Needs Votes  – 2 Comments

    Active user consumption control rules (MAU) that end up creating difficulties for us to work with customers. Unfortunately, due to various situations that are beyond our control, many customers reduce their consumption or even stop using the solutions. The problem is that we have had big problems with this, as our numbers end up being hugely negative.

    This ends up creating difficulties for us to remain active in Microsoft programs.

  • 0

    Communication of change in benefit FY23/24

    Suggested by RONNIE ALTIT – Completed  – 2 Comments

    Communication of change in benefit FY23/24

  • 0

    Customer Eligibility for M365 Customer Success Offer

    Suggested by Pavan Verma – Completed  – 2 Comments

    Hi Team, 
    M365 Customer Success Offer - Customers who own Office 365 licenses (E1, E3 and E5) are matched with an eligible FastTrack Ready Partner (FRP) and are granted the right to receive a voucher with a maximum value.
     
    But how partner get to know if any of our existing customers are eligible for this offer or not, It would be great if this insight is available so that we can connect with Microsoft Team for the nominating eligible clients.
     
     

  • 0

    Praise about the FastTrack Manager

    Suggested by Rogerio Molina – Completed  – 1 Comments

    We would like to highlight the excellent work carried out by FTM Nelson Villarreal at the head of FastTrack partner management. His dedication has helped us a lot in the evolution of the team and in the conquest of new challenges.

  • 0

    Praise about the program

    Suggested by Rogerio Molina – Completed  – 1 Comments

    Talking to the Mateus Group team, we received feedback that the FastTrack program allowed the project that had been on hold for almost 2 years to finally be carried out. The use of the benefit and also the support of FunctionOne's technical team allowed the difficulties to be overcome and the main objective, which was to create collaborative communication for the entire organization, to be achieved.
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