Knowledge Base
The Knowledge Base has a wide array of resources created by the program team Subject Matter Experts (SMEs).
The content collection is added to or refreshed to provide the latest information available.
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FCU: FastTrack API Partner Integration Overview
How the FCU API allows partners easy access to tenant information. An overview of how to integrate with the API within the FCU, as well as a description of the various endpoints available for use.
FPC FY24 Events Catalog
FY24 FPC Events Catalog with links to upcoming event registrations and on-demand recordings.
Portal Resource: Ideas
The Ideas Forum is an open space for partners to share ideas and offer support for other partner ideas.
Events: FY24 March FastTrack Partner Community Call Materials
Materials from FY24 March FastTrack Partner Community Calls
T&Cs: BAP Terms & Conditions Change Log
A high-level overview of updates to the Business Applications (BAP) Terms and Conditions (T&Cs)
Download: March 22 2024 Business Applications Program Terms
The March 22 2024 Business Applications Program Terms
Download: March 22 2024 Business Applications Program Terms
The March 22 2024 Business Applications Program Terms
Referrals: Workload endorsements for customer referrals
Workload endorsements are a key component to how members of FPC will receive customer referrals.
FRP: SCM Product Technical Resources
A compilation of learning paths for Security, Compliance, and Management workloads.
Download: EDU Modern Management Incentive Program Proof of Execution
The Proof of Execution (POE) template for the EDU Modern Management Incentive Program (EMMIP).
Download: EDU Modern Management Incentive Program Statement of Work
The Statement of Work (SOW) template for the EDU Modern Management Incentive Program (EMMIP).
Download: FY24 FastTrack Ready Partner Program Terms and Conditions
The FY24 Terms and Conditions (T&Cs) for the FastTrack Ready Program.
Service Notes: Overview
The reporting structure used to help Microsoft understand a customer's intent to leverage a workload (status and reason for status).
Partner Onboarding: Microsoft Payment Central (MPC) Instructions
Directions on how to set up and use Microsoft Payment Central.
Partner Support: How to access the SME Request Tool
How to get access to the SME Request Tool.
Partner Center: Manage Microsoft account
Partner Center is the Microsoft tool that streamlines business processes to make it easier for partners to manage their relationships with Microsoft and customers.
Migration: Roles and Responsibilities
The FastTrack Ready Partner responsibility for leveraging the FastTrack Migration Benefit to the assigned customer.
Partner Support: FastTrack Migration Subject Matter Expert Program
When the Migration SME provides assistance to customers with partner support.
Incentives: Payment and Dispute Support
How to understand and resolve Incentive Payment issues.
Public Sector Disclosure Requirements for Proof of Engagement
Policy for POE requirements for public sector customers.
Incentives: Earning Opportunities Overview
How and why Partners receive payment and incentives designed to help accelerate the onboarding and adoption of Microsoft 365 workloads through partner engagement.
FastTrack Partner Community: Understanding the FastTrack Method
How to use the three-phase FastTrack Method to drive ongoing, repeatable success using online resources and tools available to all customers.
Partner Support: Subject Matter Expert Request, Do’s and Don’ts
Best practices to help ensure that a SME is prepared to effectively work with a customer, and that the customer's blockers are resolved.
TPOA: Concierge Service for Operator Connect and/or Teams Phone Mobile Onboarded Operators
TPOA Concierge Form
Download: GTM - FT Marketing One-Pager for Customer
Marketing one-pager for partners to use with customers.
Download: GTM - Customer Assessment
One-pager assessment partners can use with customers to help ensure an optimal transition by assessing organizational readiness and ways to get started.
Download: GTM - FastTrack Services to Customer
Deck with guidance on how to kick-start the Microsoft 365 rollout.
Download: GTM - FT for M365 Partner Version Email
Customer-ready email template for partners to send providing an overview of the FastTrack Ready Program.
Download: Statement of Work Template
Statement of Work (SOW) template for partners to use.
Download: GTM - Transforming your business Microsoft FastTrack sales guidance for partners deck
Deck providing FastTrack sales guidance for partners.
Events: Introduction to FastTrack Partner Community (October 19, 2023) - Materials
Deck and transcript from the Introduction to FastTrack Partner Community event
Events: Referrals and FCU Office Hours - Materials
Deck from the Referrals and FCU Office Hours
Events: Introduction to FastTrack Partner Community (December 5, 2023) - Materials
Deck from the Introduction to FastTrack Partner Community event
Download: GTM - FT Accelerate Microsoft 365 Deployment Customer Email
Customer-ready email template for partners to send outlining how to accelerate Microsoft 365 deployment.
Partner Support: How to complete the SME Request Form
How to complete the SME request form in the FastTrack Assistance Center.
Download: GTM - Request for FT Specialist Assigned Customer Email
Customer-ready email template for partners to send notifying their request for a FastTrack Specialist has been assigned.
FastTrack Benefit vs Value Added Services
How Partners can build a successful business with their customer by clearly and accurately presenting the FastTrack Benefit and the individual FRP’s value-added services.
Download: GTM - Kickstart Your M365 Rollout Deck
Guide for partners to use with customer to onboard to Microsoft 365 services and migrate data, deploy chat-based collaboration and productivity apps, enable identity, device management, and modern security.
SMC Teams Usage Health Campaign - Materials
SMC Teams Usage Health Campaign email templates and deck
Download: GTM - Value of Working with an FRP
One-pager outlining the value of working with a FastTrack Ready Partner (FRP).
Download: GTM - Deployment One-Pager for Customer
Deployment one-pager for partners to use with customers.
Approach and Delivery of Project Phases
The three project phases that support the customer requirement to assist with positioning Microsoft 365.
Download: GTM - Kickoff Deck
Deck for partners to use with customers to explain the FastTrack deployment process.
FCU: FastTrack Centered UX FAQ
Frequently asked questions and answers for the FRP-Centered UX (FCU) environment.
Referrals: RFA Disassociation from Existing Customers
Best practices in the Referral process, Partner Do's and Don'ts.
Download: Modern Work Deployment Offer Statement of Work
The Statement of Work (SOW) template for the Modern Work Deployment Offer (MWDO).
Download: Modern Work Deployment Offer Proof of Execution
The Proof of Execution (POE) template for the Modern Work Deployment Offer (MWDO).
Download: QTM - Customer Success Offer Statement of Work
The Statement of Work (SOW) template for the Customer Success Offer (CSO).
FastTrack Partner Community: Business Expectations of FastTrack Ready Partners
How Partners determine the scope of the FastTrack Benefit and assist customers in understanding what is within scope of the FastTrack Benefit.
FastTrack Partner Community: Introduction to Program Resources
Resources and tools to assist FastTrack Ready Program Partners execute the delivery of the FastTrack Benefit and guidance on how to build a strong relationship between the partner and customer.
Download: QTM - National Health Service (NHS) FastTrack Benefit Description
The FastTrack Benefit Description for the NHS Organisation/Partner Program
Download: QTM - National Health Service (NHS) Organisation/Partner Claim Registration Form
The Claim Registration Form (CRF) for the NHS Organisation/Partner Program.
Download: QTM - National Health Service (NHS) Organisation/Partner Proof of Engagement
The Proof of Engagement (POE) template for the NHS Organisation/Partner Program.
Download: FastTrack Partner Community Welcome Packet
Welcome packet for the FastTrack Partner Community (FPC)
Download: Business Applications Deployment Offer Program (BAP) Proof of Execution
Proof of Execution document download for Business Applications Deployment Offer
Download: Business Applications Deployment Offer Program (BAP) Statement of Work
Statement of Work for Business Applications Deployment Offer Program
Partner Center: Customer Registration and Workload Claiming
How to submit, get approval, and claim customers and associated workloads, to have evaluated for incentive earnings via the Claiming Partner of Record (CPOR) process in Partner Center.
Download: Partner Engagement Registration Proof of Engagement
Proof of Engagement (POE) for Partner Engagement Registration.
FastTrack Partner Community: The Partner Success Team and Delivery of the Benefit
The opportunity, program components, and how the Microsoft Account Team supports the Partner Organization.
Download: QTM - National Health Service (NHS) FRP List
PDF list of NHS FastTrack Ready Partners
Partner Support: FRP M365 Partner Messaging Framework
End to end messaging guidance for partners to use when engaging with customers.
Event: M365 Copilot Deployment Offer GSI Partners Eligibility - GSI Office Hours Materials
Materials for M365 Copilot Deployment Offer GSI Partners Eligibility - GSI Office Hours
FastTrack Partner Community: Partner Mergers and Acquisitions
Guidance for partners who are undergoing a merger or acquisition and working with a FastTrack Partner Manager (FPM).
T&Cs: FY24 FastTrack Partner Community Terms & Conditions Change Log
Monthly updates to the Terms and Conditions
Referrals: Step-by-step: Setting up Referral Profile and What to do with an FPC customer referral
Partner guidance for Customer IT Admins to submit a Request for Assistance (RFA).
FCU: Create and update Status Notes and Contacts
Guidance on creating and updating Status Notes and Contacts within the FRP-Centered UX (FCU).
Referrals: Customer Referrals Overview
How to match Microsoft customers with the right partner, with the right expertise, at the right time.
Migration: Process Description
How to review the FastTrack Benefit Page and Migration Hub Learning Center and set customer expectations.
Download: Business Applications Partner Program Partners List
List of eligible partners for Business Applications Partner Program (BAP)
FastTrack Partner Community: Program Objective
How Microsoft connects FastTrack Ready Partners to customers to assist with new or existing qualifying licenses using the free FastTrack Benefit and enables Partners to sell value-added services (outside the scope of the FastTrack Benefit).
Deployment Plan Phase, SOW, Approach
The collaboration between the Microsoft Customer Success Unit, Microsoft Account Team, and FastTrack Ready Partner (FRP) Team to provide a unified roadmap that enables the customers envisioned services.
Core or Service Onboarding Project Phases
How the Core and Service Onboarding Projects provide the customer with the technical enablement guidance of the envisioned services.
Product: Objection Handling talking points for Identity AADP P2: Risk-based Conditional Access (RBCA)
Talking points for Identity AADP P2: Risk-based Conditional Access (RBCA) scenarios.
Migration: Paused and Offboarding Migration Projects
Assistance for migration projects that have stalled or not proceeded for 30 days or more.
FCU: Tenant Details Service Status
Tenant details service status for status of customer deployment and/or blockers.
Download: Introduction to FastTrack Partner Community
Introduction to FastTrack Partner Community New Partner
Partner Onboarding: Getting Started in the FastTrack Partner Community Program
Understand the program and requirements, gain access to program tools and resources.
Download: Business Applications Program Welcome Package
Welcome package for Business Applications Program
FCU: Access and Permissions
The FastTrack Ready Program in Partner Center Incentives workspace (also known as the FRP-Centered UX (FCU)) will move to the Partner Center Insights workspace in July 2023.
Go To Market: Sales, delivery, and marketing assets
Sales, delivery, and marketing assets to use when delivering the FastTrack Method. Can be used as the Go to Market Delivery Kit.
QTM: FY24 H2 Business Applications Partner Program
Opportunity to assist eligible customers onboard and consume Microsoft Dynamics 365 workloads
Download: Global System Integrators Copilot Deployment Offer Partner Terms and Conditions
Terms and Conditions for Global System Integrators Copilot Deployment Offer Partner
Partner Support: Resources by Program
How programs are organized and where resources are located.
Migration: Email Migration
Microsoft performing customer migrations for qualifying email and file source systems migrated.
FastTrack Partner Community: FY24 Partner Call FAQ
Q&A from the EMEA, Americas, and Asia FY24 Partner Launch calls
FPC Academy: FastTrack Migration
Resources for the FastTrack Partner Community to understand FastTrack Migration for the purpose of customer engagements and FPC Qualification exams.
FastTrack Partner Community: Partner Engagement Registration
Partner Engagement Registration offers partners the opportunity to demonstrate value delivered to customers.
FastTrack Partner Community: Comms, Ideas, Knowledge Base, Support
How to access program-related guidance, resources, and training. The site is available to any member of the partner's organization.
Power BI Dashboard: Guide to Access Power BI Reports
Guidance on accessing reports in Power BI within the FRP-Centered UX.
Power BI Dashboard: Usage Trend Charts Tab
Overview of the Usage Trend Chart Tab within the Power BI Dashboard.
Power BI Dashboard: Services Usage Tab
Overview of the Service Usage Tab within the Power BI Dashboard.
Power BI Dashboard: Performance by Usage Milestone Tab
Overview of the Performance by Usage Milestone Tab within the Power BI Dashboard.
Power BI Dashboard: Performance Overview Tab
Overview of the Performance Overview Tab within the Power BI Dashboard.
FCU: API Startup Guide
FastTrack Partner API is designed to allow FastTrack Partners with easy access to data regarding referrals and the tenants with at least one claimed workload
Power BI Dashboard: Set Your Report Levels Filter Tab
Overview of the Set Your Report Levels Filter Tab within the Power BI Dashboard.
Download: Microsoft 365 ME3 and ME5 Adoption Accelerator for CSP Overviews
Overviews for Microsoft 365 ME3 and ME5 Adoption Accelerator for CSP
FRP Only Incentive: FY24 Microsoft 365 Customer Success Offer
Microsoft-nominated customers who own Office 365 products are eligible to receive service credits to be used with a FastTrack Ready Partner (FRP) on services that help accelerate the adoption of Office 365.
Partner Support: Navigating Partner Support
How to navigate Partner Support within the Community Portal.
Download: M365 Copilot Deployment Offer Materials
Materials for M365 Copilot Deployment Offer
Product: SCIM - Identity
Key areas related to the Azure Active Directory workload supported in FastTrack.
Partner Support: View and Update Existing Cases
How to view and update existing cases within the Community Portal.
Referrals: Standard Referral Best Practices
Applying due diligence when engaging the customer regarding the FastTrack Benefit and Standard Referrals
Event: Standard Referrals Office Hours - Materials
Materials from Standard Referrals Office Hours
Event: FY24 Q3 Migration Office Hours - Materials
Materials from FY24 Q3 Migration Office Hours
Incentives: Statements - When to expect payment for milestone achievement
When to expect payment for milestone achievements.
Event: Tech Talk Series Session 1: Viva Opportunities with Copilot - Materials
Materials from Tech Talk Series Session 1: Viva Opportunities with Copilot event
Events: Usage to Revenue Copilot Upsell Pilot Training Session 1 - Materials
Materials from Usage to Revenue Copilot Upsell Pilot Training Session 1
Download: FY24 FastTrack Partner Community Terms and Conditions
The FY24 Terms and Conditions (T&Cs) for the FastTrack Partner Community (FPC).
QTM: FY24 Modern Work Deployment Offer
How the FY24 Modern Work Deployment Offer works, offer terms, and common questions.
Events: New Business Applications Partner Program Office Hours - Materials
Materials for the New Business Applications Partner Program Office Hours.
Events: Introduction to FastTrack Partner Community - Materials
Deck of Introduction to FastTrack Partner Community
QTM: FY24 M365 Copilot Deployment Offer
How the FY24 M365 Copilot Deployment Offer works, offer terms, and common questions.
Portal Resource: Program Membership Overview
A Program Membership is a record that confirms the partner organization's eligibility and opportunity to participate in a special program managed by the Microsoft 365 Growth and Experiences team.
FastTrack Partner Community: Community Benefits and Opportunities
Items described in this knowledge article lists benefits and special opportunities your organization can take advantage of as a community member.
FastTrack Partner Community: Payment Central Contact
Steps to change the Payment Central Contact.
Portal Resource: Program Membership Self-Service Form
Community Portal Program Membership self-service form to manage partner team access.
Events: Microsoft Purview Records Management Office Hours - Materials
Deck of the Microsoft Purview Records Management Office Hours
Entra ID Customer Webinar - Materials
Customer email templates for the Entra ID Customer Webinar
Delivery expectations of Partners and Program Governance
Expectation of the partner’s ability to assist customers with onboarding and adopting qualified workloads.
Download: FY24 EDU Modern Management Intune Incentive Program Terms and Conditions
The FY24 Terms and Conditions (T&Cs) for the EDU Modern Management Intune Incentive Program (EMMIP) for Q2-Q4.
Download: QTM - Customer Success Offer Proof of Execution
The Proof of Execution (POE) template for the Customer Success Offer (CSO).
Download: QTM - Copilot Deployment Offer Statement of Work
The Statement of Work (SOW) template for the Copilot Deployment Offer.
Download: QTM - Copilot Deployment Offer Proof of Execution
The Proof of Execution (POE) template for the Copilot Deployment Offer.
Events: FY24 January FastTrack Partner Community Call - Materials
Deck from the FY24 January FastTrack Partner Community Call
Partner Support: Statement Report - Earning History
View data from multiple statements at the same time.
Partner Support: Statement Report - Statement Details
How to filter the report, replicating the pre-existing Excel downloadable file
Partner Support: Statement Report - Navigation
How to navigate the three pages of the Statement Report
Partner Support: Statement Report - Access and Permissions
Required permissions to view reports
FastTrack Partner Community: FY24 Preview FastTrack Ready Partner Community Call FAQ
FY24 Q and A from Partner Preview Presentation.
Code of Conduct
Guidance to provide a friendly and productive work environment, which includes Viva Engage, the FPC portal resources, and other needs as they arise.
Partner Onboarding: Partner Center Org ID Credentials
A guide to the Partner Center portal, enrollment and onboarding, and Partner Center user credentials within the FRP program.
FastTrack Partner Community: FastTrack Ready Partner Eligibility, Performance Criteria, Incentives Programs
Requirements for partner eligibility, program incentives, and rate card.
FY23 FastTrack Ready Partner of the Year Award
FY23 FastTrack Ready Partner of the Year Award and guidelines for submissions
Events: Partnering on Zero Trust and Impacts Volume 1 - Materials
Deck from the Partnering on Zero Trust and Impacts Volume 1 event
Events: FY24 Q2 Migration Office Hours - Materials
Deck from the FY24 Q2 Migration Office Hours
Events: Drive RBCA deployments with Identity Advanced Deployment Guides - Materials
Transcript from the Drive RBCA deployments with Identity Advanced Deployment Guides event
Events: FastTrack to Success with SMEs: Viva - Materials
Transcripts from the FastTrack to Success with SMEs: Viva event
Events: FastTrack to Success with SMEs: Exchange Migration - Materials
Transcripts from the FastTrack to Success with SMEs: Exchange Migration event
Download: GTM - FastTrack for M365 Benefit Description Deck
FastTrack for M365 Benefit Description Deck
Partner Support: Payment Dispute
What to do when there is a discrepancy between your records and the monthly statement you receive, and how to submit a dispute.
FastTrack Partner Community: Voice of Customer Surveys and Interviews
Voice of Customer surveys and interviews.
Download: Whitepaper - Partner Transformation - Selling Value-Added Services
Whitepaper highlighting the benefit our Microsoft 365 partner community provides to our customers through the provision of value-added services (VAS).
Download: QTM - M365 Customer Success Offer - Customer article
The customer facing article for the M365 Customer Success Offer (CSO).
Download: Whitepaper - Partner Transformation Internal Marketing - Building Consensus
Whitepaper providing guidance on having an internal marketing plan that ensures the sales, marketing, and delivery groups are strategically aligned.
Partner Onboarding: Payment Central User Tax Guide
Directions on how to complete the Payment Central Tax Profile.
Partner Value Proposition
How partners can maximize their business outcome as members of the FPC.
Download: Whitepaper - Partner Transformation Guide
Whitepaper containing content derived from interviews and discussions with successful technical service providers within the FastTrack Ready Program community intended to assist FastTrack Ready Partners.
T&Cs: FRP Terms & Conditions Change Log
A high-level overview of updates to the FastTrack Ready Partner Program (FRP) Terms and Conditions (T&Cs)
Download: Microsoft 365 E3 Core Partner Guidance Deck
Deck providing guidance for Do More with Less Microsoft 365 E3 (Core).
Download: FY24 Microsoft Security Solution Provider FastTrack Partner Program Terms and Conditions
The FY24 Terms and Conditions (T&Cs) for the Microsoft Security Solution Provider (MSSP) FastTrack Partner Program.
Download: FY24 EDU Modern Management Intune Incentive Program Terms and Conditions - Summer Accelerator program
The FY24 Terms and Conditions (T&Cs) for the EDU Modern Management Intune Incentive Program (EMMIP) Summer Accelerator program for Q1.
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